Return And Refund Policy

At Zumuwear, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer hassle-free returns, exchanges, and refunds in accordance with the policy outlined below.

Return Policy

Eligibility

You may return eligible items within 60 days from the date your order was delivered. Returns requested after this window will not be accepted.

Conditions for Return

To qualify for a return, items must be:

  • In original condition, unworn, unwashed, and unused

  • Returned with all original tags and packaging intact

  • Accompanied by a valid Return Authorization (see process below)

Items Not Eligible for Return

The following items are non-returnable:

  • Items showing signs of wear, washing, or use

  • Items altered or modified in any way

  • Items with minor, correctable flaws that do not affect function or usability

  • Items damaged by the customer

Refund Policy

Eligible Refund Situations

We will issue a full refund under the following conditions:

  • You received a damaged, defective, or incorrect item

  • You received a different product/model from what you ordered

  • Your order was lost in transit after being marked as delivered (subject to verification)

  • You changed your mind and wish to return the item (see “Return Costs” below)

⚠ Note: All refunds are issued to the original payment method used at checkout.

Return Costs

  • Our fault (damaged/incorrect item): We cover return shipping and issue a full refund or exchange.

  • Customer preference (change of mind): You are responsible for return shipping. The original shipping fee (if any) is non-refundable, and the return cost will be deducted from your refund.

Exchanges

We accept exchanges for eligible items:

  • Contact us at contact@zumuwear.com with your order number and the product you’d like to exchange.

  • Exchanges are subject to availability. If your requested item is out of stock, we will offer a suitable alternative or issue a refund.

  • Order changes are only possible before the item has shipped. Once shipped, the order can only be returned and re-purchased.

Return Process

To initiate a return:

  1. Contact Customer Support
    Email us at contact@zumuwear.com with the following:

    • Your order number

    • A brief description of the issue

    • Clear photos (if applicable)

  2. Obtain Return Authorization
    If your request is approved, you’ll receive a prepaid return label via email (in applicable cases).

  3. Ship the Item
    Package the item securely and ship it to the following address:
    Zumuwear Returns
    315 E 5th St, Waterloo, IA 50703, USA

⚠ Returns sent without prior authorization may be delayed or not processed.

Refund Process & Timeline

  • Once your return is received and inspected, we’ll notify you via email.

  • Approved refunds will be processed within 2 business days.

  • Depending on your financial institution, it may take an additional 3–7 business days for funds to appear in your account.

If you haven’t received your refund 15 days after approval, please contact your bank or card provider. If further assistance is needed, reach out to us at contact@zumuwear.com.

Need Help?

For any questions about returns, exchanges, or refunds, our customer support team is happy to assist:

📧 Email: contact@zumuwear.com